Support coordination services to help you turn your goals into reality

We understand that coordinating multiple providers can be stressful and challenging. Navigate the complexities of disability support services with ease.

Receiving support from an expert team of allied health professionals is a life-changing experience. Our support coordination team help you to navigate the disability support services available to you ensuring a seamless experience with your healthcare team.

 

We want you to know that you’re not alone.

What is support coordination?

Our main focus is to enable you to live the life you’ve always dreamed.

We work with you towards your future aspirations and goals, ensuring that your disability support services are organised with ease. Imagine your support coordinator as a connector, weaving a web between all healthcare providers, your NDIS plan and its budgets. Support coordination handles the initial logistics, so you can concentrate on achieving your goals.

 

Over time, you may feel ready to manage your own plan. Our friendly team will encourage you to learn throughout the process leaving you feeling capable and empowered to become the master of your own plan.

Disability support services within the NDIS

The NDIS categorises support coordination as a service that is funded separately from the disability supports in your plan.

A basic level of support connection will be provided by your local area coordinator. Additional ‘coordination of support’ or ‘specialist support coordination’ services are available, however, they must be approved as part of your NDIS package at your NDIS planning meeting.

 

We’ve included NDIS definitions of the services below. We invite you to read through the services and if you decide that you require assistance beyond the ‘support connection’, please raise this at your planning meeting. You can ensure you’re prepared by choosing which type of assistance you need and conveying the reasons why additional assistance is required.

 

After your disability support services are approved in your NDIS plan, our friendly team of expert support staff will work alongside you to ensure an enjoyable and unforgettable journey.

Not sure what you need? We would be happy to help guide you towards the most appropriate level of care.

NDIS - Capacity building support coordination

The following three services are levels of support available and accounted for in the NDIS price guide.

Support Connection

The NDIS describes support connection as:

“Assistance for participants to implement their plan by strengthening the ability to connect with the broader systems of supports and understand the purpose of the funded supports and participant in the community. Support Connection will assist a participant to understand the aspects of the plan, assisting in ongoing management of supports, and answer questions as they arise. Support Connection will increase a participant’s capacity to maintain support relationships, resolve service delivery issues, and to participate independently in NDIA processes.

 

The intended outcomes of support connection is for participant’s to have the confidence and capacity to lead their plan, with the ongoing need for connection based supports reduced as a participant builds their capacity.”

Coordination of Support

The NDIS describes coordination of support as:

“The delivery of Coordination of Supports is to assist strengthening a participant’s ability to design and the build their supports with an emphasis on linking the broader systems of support across a complex service delivery environment. Coordination of Supports is to focus on supporting participants to direct their lives, not just their services. This involves working together to understand the funding, identify what participants expect from services, and how participants want this designed. Coordination of Supports also includes coaching participants, and working with participants to develop capacity and resilience in their network.”

Specialist Support Coordination

The NDIS describes specialist support coordination as:

“An expert or specialist approach, necessitated by specific high complex needs or high level risks in a participant’s situation, generally delivered in a time limited, outcomes focused manner and by an appropriately qualified and experienced practitioner to meet the individual needs of the participant’s circumstances. Specialist Support Coordination will address highly complex barriers impacting on the ability to implement their plan.

 

Specialist Support Coordination should reduce complexity in the participant’s support environment in the context of broader systems of support, whilst also assisting the participant to connect with NDIS supports, negotiate solutions with multiple stakeholders and build capacity and resilience. Specialist Support Coordination may also involve assisting in resolving points of crisis for participants, and ensuring a consistent delivery of service during crisis situations.”